PRIVACY POLICY

This text describes the Privacy Policy followed in the procedures related to the transport service provided/offered to passengers/members/users of the website or mobile application by “SANTE ORIENS SERVICE PROVIDER LTD” (hereinafter referred to as “Sante Oriens”), which operates at “71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. London, England“, through the website http://santeoriens.com, Sante Oriens’s call center number 0 850 255 1 789, Sante Oriens’s e-mail address or other communication tools, and Sante Oriens Mobile application on behalf of themselves or another person or institution for obtaining tour, vehicle allocation, transfer, VIP transfer, shuttle service or making Health Treatments reservation and completing all payment or completing part of the payment if deemed appropriate by Sante Oriens.

Sante Oriens is a limited company established in accordance with legal regulations with the company number 15403898 in England and Wales, and provides services by continuing its activities within this framework.

Sante Oriens has been extremely careful to operate within legal boundaries since its establishment. Therefore, being aware that the importance of personal data is increasingly growing today, it aims to act in accordance with the Personal Data Protection Law of the countries it serves during the period it provides service, regarding the personal data it has obtained.

Sante Oriens collects and processes some personal data to personalize, improve the experiences of members or users who access via the website or mobile application, and to improve the services offered. You can reach the disclosure text regarding the use of your personal data and the cookie policy by clicking on the link below.

Text on Disclosure Regarding the Use of Personal Data
Cookie Policy
Which Personal Data Are Collected?

Sante Oriens needs some personal data and information to be able to perform the services it offers in line with the service requested by the MEMBER who comes to it through http://santeoriens.com website or Sante Oriesns Mobile application or through 0 850 255 1 789 call center or by applying to the company whose address is mentioned above or through business partners. The collected personal data are explained in detail below:

b) From the moment the service starts after the reservation is made, until the end and afterwards, special matters requested by the passenger, details related to health problems, if a report is requested regarding the possibility of a situation that would prevent travel, the said report

Insurance Information:
a) Date of making, identity information of the person made, cost and type of mandatory insurance within the framework of regulations for the provision of service
Address, Route, Changed or Added Route, Pickup – Drop-off Points:
a) The address declared for Sante Oriens’ allocated vehicles to complete pickup, arrival and drop-off operations at the requested location, current location, pickup – arrival points and additional routes specified before or during the service
Information about the Device on which Reservation is Made:
a) In order to establish transaction security and ensure that the service provided is performed as promised; operating system of the device, IP number, country where the transaction was made, all membership information entered through the website or application, transaction movements performed through the website or application, passwords
Current and Past Transaction Information:
a) Current and past transaction information related to services obtained through business partners or via website or mobile application or by applying to Sante Oriens
Information, Documents, Data and Orders Requested by Judicial or Administrative Authorities:
a) All kinds of information, documents, data and orders requested by reaching Sante Oriens via any notices, notifications, communications, letters or other communication tools

Suspicious Transaction Detection:
a) Detection of any information, document and data to prevent suspicious transactions detected before, during and after the services requested via the website, application, call center, through business partners or directly applying to Sante Oriens from being carried out illegally
Service Evaluations, Suggestions, Complaints:
a) Evaluation, suggestions and complaints made by the MEMBER regarding the service before and after the service, website, mobile application, type of service offered, vehicle staff and movements during this evaluation (For example; Score, Tip), requested services
Movements on Website and Mobile Application:
a) Frequency of viewing offered services, language preferences, adding/removing favorites, notification preferences, newsletter subscription
Pet:

a) Information about the type, age, dimensions of the pet that will accompany the member during the service and its cage

Purposes of Using Your Personal Data

Sante Oriens uses your personal data you have provided in order to carry out the service it offers as promised,

To create reservation records,
To complete membership registrations via website or mobile application,
To offer the most suitable option for carrying out the service as promised based on the pickup – arrival points requested by the member and possible changes or disruptions on the route,
To carry out confirmation processes for the reliability of the service,
To manage all financial and accounting processes related to payment,
To offer discounts or campaigns or attractive offers to members,
To follow up, evaluate and resolve the process in line with requests/suggestions/evaluations/complaints from members and to improve service quality,
To provide a more quality and reliable service in line with collaborations with business partners or third parties,
For any measure, precaution and update activity that will increase access problems, access convenience and reliability experienced or likely to be experienced via website or mobile application or call center,
To carry out communication activities before, during and after the service.

Who Are Personal Data Shared With and For What Purpose?

Sante Oriens shares the personal data it has obtained with its personnel working within the company, business partners and supply service providers, judicial or administrative authorities.

a) Purpose of sharing data shared with Sante Oriens Personnel: In order to carry out the service it offers as promised, Sante Oriens shares with call center personnel, officials in the marketing department, people operating in the accounting department, vehicle personnel within its body; to establish communication with the Member, to confirm location information, transaction security, to confirm payment and to carry out necessary financial and accounting process,
b) Business Partners and Supply Service Providers: Within the framework of the agreement that Sante Oriens will make with its business partners and supply service providers in order to provide better service to its members, to ensure access and communication through all communication channels, to get service support; to carry out the service requested or will be requested by members,

c) Requests from Judicial or Administrative Authorities: It shares your data in order to fulfill these requests and orders in line with requests coming through notices, notifications, communications, letters or other means of communication.

Issues Related to Data Security

Sante Oriens accepts, declares and undertakes to take all technical measures to store and protect the personal data obtained from users/members in accordance with the Personal Data Protection Law of the countries it serves.

Legal Responsibility

Despite all technical measures taken by Sante Oriens regarding data security, Sante Oriens cannot be held responsible for damages arising from any cyber attacks, access problems, interruptions, malfunctions.

Changes to be Made in the Policy

The user/member is responsible for tracking changes made in this Privacy Policy. Sante Oriens recommends following the current version of the policy.