REGARDING THE USE OF PERSONAL DATA

CLARIFICATION TEXT

 

The parties of this Information Text are SANTE ORIENS SERVICE PROVIDER LTD (hereinafter referred to as “Sante Oriens” or “WE”) and “Customer” (hereinafter referred to as “CUSTOMER” or “MEMBER” or “YOU”).

Since its establishment, Sante Oriens has been careful to continue legalizing its activity. For this reason, considering the fact that daily personal data loss is increasing, personal data obtained by the MEMBER during the service period. Service provision aims to act in accordance with the Personal Data Protection Law of the countries.

This text is presented to the MEMBER’s information in accordance with the Personal Data Protection Law of the country provided by the Service for the purpose of storage information provided by Sante Oriens personally, and has been prepared for the purpose of personal storage. You can contact us directly via the e-mail address info@santeoriens.com for any information, request, question or problem regarding your personal data.

  1. What is the Legal Basis for Processing Data?

    This is due to the fact that Sante Oriens is a global company and its International Services marketing. It takes care to act in accordance with the laws of the countries it serves.

  2. What Personal Data is Collected?

    Sante Oriens, England / London headquartered 15403898 Company is a Limited Company established in accordance with the legal regulations and continues its activities together.

    Sante Oriens provides the services requested by the MEMBER who can be obtained through the website http://santeoriens.com or through the Sante Oriens Mobile application or through the 0 850 255 1 789 call center or by applying to the above-mentioned company or through its business partners. Personal data and information may be needed to carry out this process. The following personal data are explained in detail:

    MEMBER’S IDENTITY INFORMATION:

    a) Name-Surname, Gender, TR Identity Number,

    b) Passport Number if the MEMBER is not a Turkish Citizen,

    c) If the MEMBER is a Legal Entity, Tax Number,

    d) If the MEMBER is under 18 years of age, Parent’s Name-Surname, Gender, TR Identity Number,

    e) If a legal representative/Guardian has been appointed to the MEMBER, Name-Surname, Gender, TR Identity Number of the legal representative/Guardian.

    f) Information written on the physical or E-ticket

  • MEMBER’S CONTACT INFORMATION:

a) For the purpose of performing the service, Sante Oriens and the software Address, e-mail, GSM, Landline, Fax, MERNİS Address, KEP Address and all other contact information of the software.
Payment Information:
b) Regarding the payment made for the purpose of performing the service, the bank to which the payment was made, which card type was made, the payment section, the payment method, the first 6 (six) and the last 2 (two) digits of the card to which the payment was made.

b) If the payment is made with a campaign or discount, the percentage/cost of the relevant campaign or discount, if the options of baggage – hand luggage – pet – adding additional stops – waiting – changing location – additional baggage – additional hand luggage are used, the number of people who benefit from these options, the total service price, percentage/cost of fee or discount or campaign

  • Customer Information:
    a) In order to carry out the service contract as foreseen, information about the places to be picked up and transferred, and if any, the pick-up and drop-off areas of other passengers who will continue the service throughout the journey, the total number of people during the stay, the total number of baggage and hand luggage, the number of pets, if any, informations

    b) Starting after the reservation is made, from the moment the service starts to the end and thereafter, if a report is requested regarding special circumstances requested by the Customer, details regarding health problems, and the possibility of a situation that may hinder travel, the report in question will be provided.

  • Insurance Information:
    a) Date of processing, identity information of the person, fee and type of insurance, which is mandatory within the framework of the legislation for the performance of the service
    Address, Route, Changed or Added Route, Pickup – Drop Off Points:
    a) The services offered by Sante Oriens include the declared address, available locations, pickup and destination points, and additional routes specified before or during the service, in order to complete the pick-up, price and drop-off operations at the requested location.

Information about the device on which the reservation was made:
a) In order to establish transaction security and provide the service offered, the operating system of the device, IP number, the country where the transaction is made, all registration information entered through the website or application, transaction transactions performed through the website or application, passwords
Current and Past Transaction Information:
a) Through current and past transaction information regarding transaction-related services through business partners or through the website or mobile application or by applying to Sante Oriens
Information, Documents, Data and Orders Requested by Judicial or Administrative Authorities:
a) All kinds of information, documents, data and orders requested by contacting Sante Oriens with all kinds of warnings, notifications, notifications, warrants or other communication tools.

Suspicious Transaction Detection:

a) The services requested through the website, application, call center, business partners or by applying directly to Sante Oriens, and all kinds of information, documents and documents in order to prevent the unlawful continuation of suspicious events detected before, during and after this service. properties of the data
Service Reviews, Suggestions, Complaints:
a) Website, mobile application, type of service offered, vehicle personnel, evaluations, suggestions and complaints made by the MEMBER regarding the service before and after the service and actions during this evaluation (For example; Points, Tips), requested services

Movements on the Website and Mobile Application:

a) Display performance of the services offered, language preferences, adding/removing to favorites, recommendation preferences, Newsletter subscription

Pet:

a) Information regarding the type, age, size and cage of the pet that the Member will accompany during the service.

For what purpose is your personal data processed?

Sante Oriens has submitted the personal information you have provided above in order to perform the service it offers,

Creating reservation records,
To register for membership via the website or mobile application,
Treatment process Providing descriptive and informative information for the customer,
To offer a suitable option to provide the service to the pick-up and destination points requested by the member, in case of possible changes or disruptions on the route,
Confirmation studies for the reliability of the service,
Carrying out all financial and accounting processes related to payment,
To offer discounts, campaigns or attractive offers to members,
To follow the requests/suggestions/evaluations/complaints process from members, to transform evaluations into solutions and to classify services,
To provide better quality and reliable service through collaborations with business partners or third parties,
For any technical malfunctions, access problems, and any precautions, prevention and update activities that will increase ease of access and reliability through the website or mobile application or call center,
To be able to carry out communication activities before, during and after service,
Collections regarding cancellation, refund or withdrawal rights,
To notify about existing services, campaigns, discounts and all kinds of attractive offers in line with communication permissions,
The functioning of the process regarding the offered/discount/attractive offer,
To be present in reviews, evaluations and reporting for service analysis, service evaluation, all kinds of reporting to be carried out within the company, development studies, new projects, research and unification and to share information with business partners or third parties of this talent,
Legal components

The data shared for is processed by Sante Oriens in accordance with the Personal Data Protection Law of the countries providing the Service.

 How is your personal data collected?

Sante Oriens obtains the personal data mentioned above through the website http://santeoriens.com or through the Sante Oriens mobile application or through the call center at 0 850 255 1 789 or through its business partners.

While some of the data, for example execution via the website or mobile application, is recorded through the company providing IT services, some documents are physically supported in applications made directly to Sante Oriens.

Additionally, data stored in cookies is obtained through the website and mobile application. You can get brief information about cookie usage by clicking the link below.

Cookie Policy (Click to review.)

With whom and for what purpose is personal data shared?

Sante Oriens shares the personal data it obtains with its personnel, business partners and supply service providers, and judicial or administrative authorities.

a) Purpose of sharing the publication with Sante Oriens Personnel: Sante Oriens, with its call center personnel, marketing unit personnel, persons operating in the accounting unit, vehicle personnel, in order to be able to find the service it offers, ensuring continuity with the Member, collecting confirmation of venue information, transaction insurance, confirmation of payment and preparation of necessary financial and accounting records,
b) Business Partners and Supply Service Providers: Requesting or suspending the framework of agreements with business partners and supply service providers in order to provide better service to Sante Oriens Members, to ensure the connection and connection of all kinds of communication parts, to receive service support,

c) Requests from Judicial or Administrative Authorities: It is employed to fulfill the requirements of these requests and orders for the purposes of warnings, denunciations, notifications, warrants or requests received through other communication tools.

Issues Regarding the Security of Data

Sante Oriens accepts, declares and undertakes to take all technical applications to store and preserve the personal data obtained from its users/members in accordance with the Data Protection Law of the Countries where the Service is provided.

Legal Liability

Although all technical features regarding the data security provided by Sante Oriens are shown, Sante Oriens cannot be held responsible for any environmental damage that may occur in the future, such as any cyber attack, access problem, interruption, malfunction.

How Can You Exercise Your Rights Regarding Your Personal Data?

Sante Oriens declares, accepts and undertakes to act in accordance with the Personal Data Protection Law of the countries providing the Service. You can communicate all your rights arising within the framework of this request via Sante Oriens’ e-mail address info@santeoriens.com.