PASSENGER TRANSPORTATION CONTRACT
- SIDES
This text is “71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. “SANTE ORIENS SERVICE PROVIDER LTD” (hereinafter referred to as “Sante Oriens”) operating in London, England and Sante Oriens’ 0 850 255 1 789 will be called via the website http://santeoriens.com, Sante Oriens Health and Treatment Services Suppliers (Intermediary organization) tours, vehicle services, transfers, VIP transfers, on behalf of oneself or on behalf of another person or institution, through the Sante Oriens Mobile application via the info@santeoriens.com e-mail address or other communication tools, It is arranged between the parties of the transportation service provided to the Customer/MEMBER or PASSENGERS/MEMBERS who make a reservation to receive the shuttle service and make the full payment, or after making a partial payment if Sante Oriens deems it appropriate.
Unless otherwise stated in this agreement, “Sante Oriens and Customer/Member” or “Sante Oriens and Passengers/Members” will be referred to individually as “Party” and collectively as “Parties”.
2. DEFINITIONS
2.1. Passenger: The person who purchases the service offered by Sante Oriens, until the end of the operation of the service.
2.2. Passengers: Persons who purchase services offered by Sante Oriens, until the end of the operation of the service.
2.3. Group passenger: The service area offered by Sante Oriens, in which passengers come together for pre-planned holidays, excursions, meetings, ceremonies and similar events and act together until the end of the treatment of this planned trip,
2.4. Member: The person or persons who accept, declare and comply with the terms and conditions that cover the application member registration procedure via http://santeoriens.com or via Sante Oriens mobile.
2.5. Vehicle: Vehicle within Sante Oriens that complies with the law and relevant legislation offered for the performance of the service.
2.6. Vehicle Personnel: The person who works on the vehicle within Sante Oriens for the performance of the service offered by Sante Oriens.
2.7. Transfer: A transfer transportation service from one point within the highway borders within the scope of the service requested by the passenger or passengers/Members.
2.8. VIP Transfer: Unlike the standard transfer service, the transfer service is offered under better conditions but for a different fee.
2.9. Shared Transfer: Increasing the participation of one or more passengers/members in the transfer service on the same or different routes
2.10. Tour: Service provided by vehicles belonging to Sante Oriens for transportation to one or more locations within Turkey or a foreign country, where the departure place, departure day, departure time, destination and fee are pre-registered by Sante Oriens or deemed appropriate by Sante Oriens.
2.11. Shuttle: Sante Oriens’ for transportation to one or more locations within the borders of Turkey or a foreign country, either permanently or for a certain period, where the departure place, departure day, departure time, destination and fee are predetermined, or deemed appropriate by Sante Oriens. Service provided by vehicles belonging to
2.12. Health Services: He came from his country to Turkey to receive Health and Treatment services. During this process, all services such as treatment, transportation and accommodation are provided.
2.13. No Show: The fee that the passenger or passengers/members or persons purchasing services on behalf of the passenger/member must pay for the service without complying with the withdrawal and cancellation conditions specified in the contract.
2.14. Luggage: Luggage: Luggage belonging to the passenger or passengers/members, to be placed in the vehicle to be allocated by Sante Oriens for the performance of the service, 1 (one) piece per passenger/member, with a maximum weight of 32 KG (thirty-two kilograms), served by the vehicle belonging to Sante Oriens to the Ship. passengers or belongings of passengers/members to be carried by the vehicle personnel to a suitable location until the services are terminated.
2.15. Hand Luggage: Hand Luggage: belonging to the passenger or passengers/members, to be placed in the vehicle to be allocated by Sante Oriens for the performance of the service, and it must be 1 (one) piece per passenger/member, with a maximum weight of 8 KG (eight kilograms), carried by the vehicle belonging to Sante Oriens. The passengers or belongings of passengers/members to be carried by the vehicle personnel in a place deemed appropriate until the maintenance of the service is terminated.
2.16. Rezervation: In order to benefit from the service offered by Reservation Sante Oriens, part or all of the payment must be made before the service is realized, through the transaction made.
2.17. Pet: Any living creature that is legal in accordance with the laws or regulations regarding feeding and housing within the borders of Turkey and that will not harm or disturb the health of the passengers or passengers/members in order to perform the service.
2.18. Reasonable Delay: An extraordinary situation of the transfer vehicle, unexpected situation, force majeure, long-term checkpoints, weather conditions, traffic, etc., starting from the reservation time notified to the passenger/member. hence the delay of 20 (twenty) cells
expresses.
3. THE SUBJECT OF THE CONTRACT
3.1 Sante Oriens is a company established in England / London in accordance with the law and regulations. Sante Oriens aims to carry out the transportation of passengers or passengers/members or third parties who do not act on behalf of passengers/members in the best possible way as a result of the requests received within the scope of this contract or extending through its communication lines. It is a necessary and inclusive contract for the purpose of providing the subsequent service requested by the passenger or passengers/members or third parties who have made a reservation on behalf of the passenger/member, during the period the contract is protected, for the entire fee or, if not appropriate by Sante Oriens, for a portion of the fee.
4. MEMBERSHIP
4.1. The membership registration process is completed by completing the necessary procedures through the Sante Oriens website http://santeoriens.com or via the Sante Oriens Mobile application by the passenger or passengers or the third party on whose behalf the transaction is carried out. The passenger becomes a party to the contract and has the title of “MEMBER” when the necessary services are provided by a third party on his behalf, with the information and consent provided. MEMBER accepts, declares and acts consistently with the terms of this agreement through the member registration process.
4.2. MEMBER is responsible for making declarations during and after registration and providing all requested information and documents completely and accurately. In case of any change in the information and documents declared or requested in order to maintain the membership and provide the service, the MEMBER must notify the communication of Sante Oriens and cancel it in case of such change. If there is a problem or disruption in the performance of the service by Sante Oriens or if the performance of the service is not possible due to the information and reports declared or requested by the MEMBER being incomplete or inaccurate, the MEMBER will not be able to make any requests from Sante Oriens. If the membership conditions are not complied with by the MEMBER, Sante Oriens has the right to terminate as a single file without the need for any warning or notification, and no request can be made from Sante Oriens due to this transaction.
4.3. MEMBER cannot transfer the rights arising from registration without the written consent of Sante Oriens.
4.4. Sante Oriens is obliged to preserve and protect the information, documents and personal data provided by the MEMBER for the performance of the service. The information, documents and personal data in question may be shared by Sante Oriens with Sante Oriens’ business partners for the purpose of performing the service, provided that it complies with the Personal Data Protection Law.
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GENERAL PROVISIONS
5.1. The passenger/member accepts, declares and undertakes all the terms and conditions of the service purchased pursuant to this agreement.
5.2 . The passenger/member is ensured to comply with all the rules that must be followed within the framework of the relevant laws and regulations in the vehicle. The passenger/member must not avoid any behavior or action that would prevent him/her, the vehicle personnel accompanying him during the service, or other passengers/members or pets from traveling in a pet and comfortable manner. In case it is necessary to collect from Sante Oriens the material and moral damages for which the passenger/member has not yet been justified, Sante Oriens has the right to seek compensation from the passenger/member.
5.3. The passenger/member had to fully and accurately declare all the necessary information and documents requested from him/her in order for the contract of service to be carried out as promised.
5.4. Transportation of the passenger/member’s luggage to the place distributed for baggage transportation. Unattended baggage and belongings cannot be transported. Luggage that will compromise the handling and management of the vehicle, the standard of service and its cost will not be taken into the vehicle.
5.5 . The passenger/member’s pet will be transported in the compartment allocated for the vehicle carry-on luggage, provided that the pet is in its cage, and no pet, regardless of its danger, will be carried in the same place as the passenger/member or passengers/members. Cages are mandatory for pets to travel and must have a maximum size of 50*50*50* cm (height – depth – width). Sante Oriens’ legal rights regarding damages to the pet are reserved.
5.6. Sante Oriens issues a physical or electronic ticket or reservation record for the service it will provide within the scope of this agreement. In the ticket or reservation record in question, the name/title of the carrier holding the authorization certificate, authorization certificate number, address, tax number and the passenger/member’s name, surname, place of departure and destination, seat number, date and time of departure, transportation fee, series of the ticket and consecutive where the sequence number and order are located.
5.7. If the service is regulated by a regulator, clause 5.6 of article 5 of the contract. In addition to the information written in this section, the agency’s name, title, address, authorization certificate number and tax number are included.
5.8. The passenger/member had to travel in the seat number stated on his/her ticket or reservation record. If the seat number is not included in the ticket or reservation record, the seating arrangement is at the entrance of the vehicle. If the seating arrangement in question is not complied with, Sante Ori has the right to abstain from the execution of the contract and no fee is requested by the passenger/member.
5.9. The passenger/member cannot bring flammable, caustic, combustible, explosive, sold, sold, radioactive and similar amounts of substances and products that may pose a danger in the checked baggage and hand luggage during the service. Any substance/product etc. that is not legally possible to be kept within the borders of Turkey. It is forbidden to bring the products into the vehicle. If the issues in question are noticed by the vehicle personnel, the contract will be terminated without the need for warning or notification and no payment will be made, and if these issues are detected during the inspection, search and other activities carried out by the competent authorities during the service (since it is in accordance with the law), Sante Oriens’ Legal rights regarding the damage arising from this reason are reserved.
5.10. Whether Sante Oriens is obliged to take the necessary care to preserve the passenger/member’s luggage during the performance of its service, the responsibility for the passenger/member’s hand luggage belongs to the passenger.
5.11. Sante Oriens will offer this opportunity to passengers/members, upon request of an additional fee, for children who are in compliance with the age regulations when they start traveling in a child seat or stroller. If children under 6 years of age can travel on laps (except for those who must travel in a child seat or stroller), a reservation is required for children over 6 years of age.
5.12. Sante Oriens has the right to charge additional fees for passenger/member or baggage dates, which may differ from the reservation. Passenger/member or baggage times may differ from the reservation, Sante Oriens may refrain from performing the service in case it will prevent the delivery of the manner and conditions promised in the service contract (details such as place, time, duration, etc.) or if it may damage the standard and durability of the service or if it reaches a level that may constitute a violation of legal regulations. has the right to do so and no fee is requested from Sante Oriens for this reason.
5.13. The passenger/member has submitted to Sante Oriens the request to change the route during the reservation for the transfer service and if the request is approved by Sante Oriens, this service will be subject to an additional fee. If the additional service in question has not been purchased, the passenger cannot request a tariff change.
5.14. The passenger/member has submitted the request to add a stop to Sante Oriens during the reservation for the transfer service and if the request is approved by Sante Oriens, this service will be subject to an additional fee.
5.15. If the passenger/member requests a wait during the performance of the service, Sante Oriens has the right to charge an additional fee for this request, regardless of whether the relevant request is made by the intermediary personnel or not.
5.16. If Sante Oriens has to provide a different vehicle for the passenger/member’s baggage, hand luggage, pet, route change, stopover, waiting and other requests, Sante Oriens has the right to request an additional fee from the passenger/member and wait for the passenger/member. If this possibility persists, the passenger/member cannot request a fee from Sante Oriens.
5.17. All matters stated in Article 5 of this contract are also valid for the “shared transfer” service.
5.18. Sante Oriens accepts, declares and undertakes that, for the performance of the service subject to this contract, all distribution distribution tariffs, insurance, regular maintenance, and supplies and materials in the vehicle will be provided in accordance with the legislation.
5.19. The passenger/member is obliged to submit documents (identity, reservation information) sufficient to prove that he/she is the person purchasing the service for the life of the vehicle at the time the service will be performed. If the service is purchased by a third party, the information and documents requested by the passenger/member throughout the trip will be forwarded to Sante Oriens 4 hours before the late reservation.
5.20. Sante Oriens cannot be held responsible for luggage, hand luggage or pets that are forgotten or damaged in the vehicle. The passenger/member must immediately contact Sante Oriens for the forgotten luggage, hand luggage or pet, and if it is detected in the vehicle, all expenses required for return will be borne by the passenger/member.
5.21. Sante Oriens has the right to charge additional fees for additional baggage or additional hand luggage or pets.
5.22. Recourse to the passenger/member or passengers/members regarding fines and all judicial and administrative proceedings that may arise before Sante Oriens in case of any changes in the reservation or if the information, documents and data transferred to Sante Oriens are incomplete or incorrect.
5.23. If the pickup point or destination or airport is included in the route, the issue regarding the start time of the service is entirely at the initiative of the passenger. While Sante Oriens may give advice regarding the passenger/member, no fee has been requested from Sante Oriens due to any delays, disruptions or other issues that may arise due to this advice.
5.24. In shared transfer services, the passenger/member must choose the most suitable time for himself according to the flight time. If flights are delayed due to delay, the next shared transfer service may be offered by Sante Oriens without any additional fee due to the inconvenience caused to the passenger/member. If the passenger/member cannot catch the next shared transfer service, the passenger/member’s cancellation request will not be accepted and no fee will be paid. In order to keep track of the purchased shared transfer sections, one or more of the communication tools notified to the passenger/member at least 12 hours before the transfer will be shared through the estimated pickup time.
5.25. Sante Oriens accepts, declares and undertakes that it will be present at the date and place specified in the vehicle reservation offered only for transfers from a certain point to the airport or from the airport with a certain extension. Any extraordinary situation of the transfer vehicle, unexpected situation, force majeure, long-term checkpoints, weather conditions, traffic, etc., starting from the transfer time notified to the passenger/member. Due to the content of the day, a delay of 20 (twenty) will be considered a reasonable delay.
5.26. If the passenger/member is not ready at the recorded location at the transfer time, the vehicle is operated by personnel waiting for the passenger/member for a maximum of 10 minutes. If this period is exceeded, the transfer service will be canceled and no fee will be requested.
5.27. In all types of services, at transfer points such as sites and public housing, if the site/public housing security guards prevent entry to the vehicle, and if waiting in or near the site/public housing is not allowed, Sante Oriens will not be responsible for exceeding the 20 (twenty) delay in activities. If this period is exceeded, the transfer will be canceled and no fee will be paid. If it is not possible to wait without delaying the deactivation of the site/public housing, Sante Oriens has the right to cancel the transfer and no fee is requested.
5.28. In VIP Transfer service, the waiting time is maximum 2 (two) hours in cases where there is a distance to the destination or pickup point or if there is a need to wait at the airport on the route. In case of waiting exceeding 2 (two) hours, Sante Oriens has the right to request an additional fee or to terminate the service even though Sante Oriens is requested to continue the service. If the service was terminated due to 2 (two) hours of waiting time, no fee was requested from Sante Oriens.
5.29. The age limit to benefit from all services provided by Sante Oriens is 18. There is no transferable protection for Sante Oriensp whether the passenger/member is of legal age, majority, or has all the rights and capacity to act in the countries of which he/she is a citizen. All passengers/members under the age of 18 months will be able to benefit from the services provided that they are accompanied by accompanying family members.
5.30. Sante Oriens’ commitments regarding its vehicles’ service locations are ensured by ensuring that they arrive on time. In case of delays due to a reason arising from Sante Oriens, the passenger/member is offered a service with a different vehicle without any extra charge. If this vehicle does not arrive at the transfer point on time, Sante Oriens will refund the fee used.
5.31. If deemed necessary, Sante Oriens may request any document from the passenger/member regarding official circumstances regarding the existence of a condition that would prevent the passenger/member from traveling due to illness or treatment. The relevant document must be submitted at least 20 (twenty) days before the day the service will be performed.
5.32. Sante Oriens has the right to charge a fee for any damage to the vehicle caused by the service provided or service rendered by the passenger/member after a reasonable period of time. The relevant fee request must be paid in the manner specified by Sante Oriens within 1 day following the written or verbal transmission by Sante Oriens to the passenger/member. Details determined by the vehicle personnel or people within Sante Oriens who distribute the damage can be taken as basis. If the said period is kept, the receivable becomes due without the need for any warning or notification.
5.33. Passenger/member on journeys with Sante Oriens;
* The vehicle does not consume alcohol or energy during the journey.
* Cannot make any movements that will distract the attention of the vehicle personnel.
* Talking loudly in the vehicle is prohibited.
* Disturbing other passengers is prohibited.
* Food cannot be consumed in the vehicle.
* He takes advantage of the damage caused by the journey through actions that will hurt him.
Any passenger/member who does not comply with these rules and regulations and the requirements of the relevant legislation will be removed from the vehicle and the service will be terminated, and no fee can be requested from Sante Oriens.
6. CANCELLATION and REFUND
6.1. The passenger/member can request cancellation, refund or withdrawal of the service he/she has purchased by filling in the required information on Sante Oriens’ website, mobile application or call center.
6.2. Whether each type of service is subject to its own cancellation, refund or withdrawal provisions, in case of cancellation, refund or withdrawal requests for which there is no provision, article 6.6 of the contract. The provision is applied.
6.3. Sante Oriens has the right to cancel in cases such as force majeure, natural disaster, extraordinary weather conditions, unusual traffic, or the closure of the highway to transportation for a period of time by authorized units. No payment was requested due to cancellation reasons not caused by Sante Oriens.
6.4. Cancellation conditions for each service type are as follows:
- Transfer:
– At least 24 (Twenty-four) hours before the reservation time for transfers where the pickup point or destination is far away and there will be no other address.
– At least 24 (Twenty-Four) hours before the reservation time in cases where the pickup point or destination point is far away and it is necessary to stop at another address on the route.
– For transfers exceeding 01 One Kilometer (including 05 KM), at least 24 (Twenty Four) Hours before the reservation time. - Shared Transfer:
* At least 24 (Twenty-Four) Hours before the reservation time for transfers where the pickup point or destination is far away and there will be no other address.
* At least 24 (Twenty-Four) Hours before the reservation time in cases where the pickup point or destination is far away and it is necessary to stop at another address on the route.
* For transfers exceeding 01 (05 kilometers) (including 05 KM), at least 24 (Twenty-Four) Hours before the reservation time
Shuttle: - Shuttle:
* (1) At least 24 (Twenty-Four) hours before the reservation time for transfers where the pickup point or destination is at the airport.
- VIP Transfer:
(1) At least 24 (Twenty-Four) hours before the reservation time for transfers where the pickup point or destination is far away and there will be no other address.
(2) At least 24 (Twenty-Four) hours before the reservation time in cases where the pickup point or destination point is far away and it is necessary to stop at another address on the route.
(3) For transfers exceeding 01 KM (05 kilometers) (including 05 KM), at least………… from the reservation time. hours ago
- Tour:
* (1) At least 4 (Four) days before the day of the tour
It must be cancelled.
- Treatment Services: The Passenger/Member who will go on a health trip by purchasing Health and Treatment services from Sante Oriens can cancel and refund the Service within 24 hours after the Reservation time. You can request a refund for all parts paid for this fee. No payment will be made for Reservations that have exceeded 24 Hours. These services are package services because the content of the service includes many services such as treatment, flight tickets, hotel and transfer. Sante Oriens processes the reservations received for these services after 24 hours and makes reservations for transactions such as Treatment appointments, Flight tickets, Hotels, Transfers for the Passenger/Member and makes the payment of contracted persons in advance, but no fee payments can be made for reservations that have exceeded 24 hours. Cancellation fee requested before the end of 24 hours will be processed excessively and the amounts paid by the Passenger/Member will be refunded provided that it does not exceed the 14-day business period.
6.5. 6.4 of article 6 of this contract for passengers/members. Deductions that do not comply with the cancellation conditions of use will not be accepted and no fee will be paid in line with this request.
6.6. If the type of service provided by Sante Oriens pursuant to this agreement does not have a cancellation condition, it is possible to cancel the passenger/member’s reservation at least 12 hours before. If this period is not complied with, the passenger’s request for a fee will not be accepted.
6.7. If there is a No Show situation, no fee will be paid by Sante Oriens.
6.8. Campaign products cannot be cancelled, changed or charged for any reason.
6.9. If the passenger does not comply with the transfers in this contract or if the faults are canceled due to fault or negligence on the part of the passenger/member, Sante Oriens will not have any liability, the fare will not be allowed to change, and all legal rights of Sante Oriens are reserved for any damage that may occur for this reason.
6.10. If the fee changes due to the cancellation communicated to Sante Oriens, you are obliged to review it and respond to your request within 7 (seven) business days at the latest.
6.11. If the cancellation conditions specified in this agreement are present, the refunds to be made by Sante Oriens will be made in accordance with the matters specified in Article 7 of the agreement.
7. PAYMENT
7.1. Sante Oriens will collect the service fee to be provided through the website and mobile application through İYZİCO (iyzico.com) and similar payment terms.
7.2. Sante Oriens undertakes not to store the receipt of the Member’s credit/debit card in any way.
7.3. In accordance with the Tax Procedure Law, an invoice will be issued within 7 (seven) days at the latest as the paid service fee and sent via mail to the Member/Passenger.
7.4. The service fee includes VAT.
7.5. Payment is made via IYZİCO (iyzico.com) and similar systems during the usage period of the Debit Card or Credit Card.
7.6. If, as a result of the review to be carried out by Sante Oriens on the day that the Member/Passenger is subject to a fee change, it is determined that it is in accordance with the conditions in the contract, the intermediary institution to which the payment was made will be notified within 7 (seven) business days at the latest in order for the refund request to be made. Sante Oriens cannot be held responsible for any delays caused by the intermediary institution through which the payment is made.
7.7. The refund request is carried out in accordance with the terms of the contract, and in case of deductions such as commission, money transfer, EFT fee from the amount sent by the intermediary institution where the payment is made, the relevant amount is deducted from the amount to be refunded to the passenger/member.
7.8. If the payment is made to an intermediary institution that terminates its activities within the scope of the Republic of Turkey after the operation or even if it shows, the period and conditions will be taken as basis if the relevant intermediary is deemed suitable for refund, and Sante Oriens will not be held responsible for any damages arising from this matter.
7.9. For payments made in installments, the refund continues in installments.
7.10. Sante Oriens, in particular but not limited to the following cases:
There is any doubt about the compliance of the payment with legal provisions,
There is suspicion that the payment was made without the card holder information used in the payment transaction.
In addition to their status, Sante Oriens has the right to deem the payment as not made in case of any suspicious illegal interference in the payment transaction by Sante Oriens or by the official institutions intermediary in payment, and this is provided by the request document from the official institutions.
7.11. Disputes arising from payment Sante Oriens has the right to retain possession of the passenger/member’s luggage.
8. PRIVACY POLICY
The parties to this contract have accepted the confidentiality of all information (commercial, commercial and all other information), documents and personal data they have acquired due to the contract, even if the contract has expired, been canceled or terminated, and the website and mobile application By staying within the framework of the conditions specified in the Information Text on the Use of Personal Data, Privacy Policy and Cookie Policy, the information, documents and personal data in question will be stored and protected, otherwise, all material and moral damages that the injured party will suffer will be covered. , declares and undertakes.
9. PROTECTION OF PERSONAL DATA
9.1. Sante Oriens is obliged to show utmost care in the subscription of personal information obtained from member/Passengers within the framework of this agreement.
9.2. You can learn more about your personal data by clicking the link below.
Information Text Regarding Personal Data
Service and Cancellation Agreement
10. CHANGE
10.1. Sante Oriens has the right to make unilateral changes to this agreement.
10.2. Changes made to the Agreement will be notified to the Member/Passenger via the website and mobile application and will be excluded from the Member/Passenger’s departure. In case of changes not accepted by the Member/Passenger, Sante Oriens reserves the right to unilaterally terminate the contract.
11. STAMP DUTY
Stamp Tax arising from this agreement will be borne by the Member/Passenger.
12. APPLICABLE LAW
English Law will apply to any disputes that may arise regarding this agreement.
13. AUTHORITY
English Courts are responsible for disputes arising from this agreement.
14. INTEGRITY OF THE CONTRACT
If any provision in this agreement loses its validity, the entire agreement will not become invalid, and it ensures that the other provisions of the agreement are preserved.
15. FORCE
Member/Passenger enters into this contract, which consists of 15 articles, by the persons who approve or physically sign all conditions to be kept.